Refund Policy

Effective Date: June 12, 2026  |  Last Updated: June 12, 2026

1. Introduction

Welcome to Hangry Joe's. We are committed to delivering fresh, high-quality food and an exceptional customer experience. We understand that issues can occasionally arise with food orders — whether related to quality, accuracy, delivery, or other concerns — and we want to make sure every situation is handled fairly and promptly.

This Refund Policy applies to all purchases and transactions made through our website at hangryjoesfood.top and any associated ordering platforms or channels. By placing an order with Hangry Joe's, you agree to the terms set forth in this policy. This policy is governed by applicable United States federal and state consumer protection laws, including the Federal Trade Commission (FTC) Act, and, where applicable, the California Consumer Privacy Act (CCPA/CPRA) for customers located in California.

If you have any questions about this policy, please contact us at [email protected] before placing your order.

2. Eligibility Conditions for Refunds

Not every situation will automatically qualify for a refund. To be eligible for a refund from Hangry Joe's, one or more of the following conditions must be met:

• Incorrect Order: You received items that are different from what you ordered (e.g., wrong dish, wrong size, wrong customization).
• Missing Items: One or more items included in your confirmed order were not delivered or included in your pickup order.
• Food Quality Issues: The food received was spoiled, contaminated, undercooked, or otherwise unfit for consumption at the time of delivery or pickup.
• Significant Delivery Delay: Your delivery was substantially delayed beyond the estimated delivery window communicated at checkout, rendering the food unsatisfactory or unsafe to consume.
• Allergic Reaction Concerns: Your order contained an allergen that you specifically requested be excluded, and documentation or reasonable evidence supports the claim.
• Order Not Delivered: Your order was marked as delivered but was never received, and you have provided reasonable verification of non-receipt.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.

Hangry Joe's reserves the right to assess each refund request on a case-by-case basis. Approval of a refund is at our reasonable discretion and may require supporting evidence such as photographs, order confirmation numbers, or written descriptions of the issue.

3. Timeframes for Refund Requests

To ensure your refund request can be properly investigated and resolved, you must submit your request within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a full refund. We strongly encourage customers to inspect their orders immediately upon receipt and report any issues as soon as possible. Late submissions will be reviewed at our discretion, and partial accommodations may be offered where appropriate.

4. Non-Refundable Items and Services

Certain items and circumstances are generally not eligible for refunds. These include, but are not limited to:

• Change of Mind: Orders that have already been prepared cannot be refunded simply because you changed your mind or no longer want the food.
• Consumed Food: Refunds will not be issued for food that has been substantially consumed unless a verifiable quality or safety issue is reported.
• Customized Orders: Items that were specially customized or modified per your specific instructions and prepared correctly are not eligible for refunds if the customization was the customer's preference.
• Delivery Fees: Delivery fees are non-refundable once a delivery has been dispatched or completed, unless the order was never delivered due to our error.
• Promotional or Discounted Items: Items purchased during a limited-time promotion at a heavily discounted price may have limited or no refund eligibility, as noted at the time of purchase.
• Gift Cards and Credits: Digital gift cards and store credits issued by Hangry Joe's are non-refundable and cannot be exchanged for cash.
• Service Fees and Taxes: Platform service fees and applicable sales taxes collected are non-refundable unless the entire order qualifies for a full refund.

5. How to Request a Refund — Step-by-Step

To submit a refund request with Hangry Joe's, please follow these steps:

1. Step 1 — Gather Your Information: Before contacting us, please have your order confirmation number, the date and time of your order, the items in question, and a description of the issue ready. If applicable, take clear photographs of the incorrect, missing, or unsatisfactory items.
2. Step 2 — Contact Us: Reach out to our customer support team by emailing [email protected]. You may also submit your request through the contact form available on hangryjoesfood.top.
3. Step 3 — Submit Your Request: In your email or message, include the following:
   • Your full name and contact information
   • Your order confirmation number or transaction ID
   • The specific items or issues you are reporting
   • A clear description of what went wrong
   • Any supporting photos or documentation
4. Step 4 — Review and Acknowledgment: Our team will acknowledge receipt of your request within 1–2 business days and begin reviewing your case.
5. Step 5 — Resolution: After reviewing the information provided, we will notify you of our decision via email. If your request is approved, we will confirm the refund amount and the method through which the refund will be processed.
6. Step 6 — Receive Your Refund: Approved refunds will be processed according to the timelines outlined in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive your funds will depend on your original payment method:

Please note that these timelines represent our internal processing times. Additional delays may occur depending on your bank or financial institution, which are outside of our control. If you do not receive your refund within the expected window, please contact us at [email protected] and we will investigate the matter.

7. Partial Refunds

In certain situations, Hangry Joe's may issue a partial refund rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of your order was incorrect, missing, or unsatisfactory, and the remainder of the order was received and acceptable.
• The reported issue is minor and does not significantly impact the overall quality or value of the order.
• The refund request was submitted after the standard timeframe, but we choose to accommodate it as a goodwill gesture.
• The food quality issue only affected part of a multi-item order.
• You accepted and consumed a portion of the order before reporting the issue.

The amount of a partial refund will be calculated based on the value of the affected items, minus any applicable fees. Our team will communicate the proposed partial refund amount to you before processing, and you will have the opportunity to accept or contest the decision.

8. Exchange Policy

Due to the perishable and time-sensitive nature of food products, traditional item exchanges are generally not feasible. However, Hangry Joe's offers the following alternatives in lieu of an exchange:

• Order Replacement: If your order was incorrect or contained a significant quality issue, we may offer to prepare and deliver or provide a replacement order at no additional charge, subject to availability and reasonable proximity.
• Store Credit: In cases where a replacement is not practical, we may offer store credit equal to the value of the affected item(s), which can be applied to a future order on hangryjoesfood.top.
• Complimentary Items: As a goodwill gesture for minor issues, we may offer complimentary items on your next order as a form of compensation.

To request a replacement or exchange alternative, please follow the refund request process outlined in Section 5 and specify your preference for a replacement rather than a monetary refund. Replacement orders are subject to item availability and operational hours.

9. Cancellation Policy

Orders at Hangry Joe's begin preparation shortly after they are placed. As a result, our cancellation window is limited. Please review the following cancellation terms carefully:

9.1 Orders Placed Online

• You may cancel your order within 5 minutes of placing it, provided that preparation has not yet begun.
• To cancel, please contact us immediately at [email protected] or use any available cancellation feature on the website.
• If preparation has already begun at the time of your cancellation request, a full refund may not be available, and a partial refund or store credit may be offered instead.

9.2 Catering and Advance Orders

• Catering orders or large advance orders may be cancelled with a full refund if cancelled at least 48 hours before the scheduled pickup or delivery time.
• Cancellations made between 24–48 hours in advance may receive a 50% refund or full store credit.
• Cancellations made less than 24 hours before the scheduled time are generally non-refundable due to food preparation and ingredient costs already incurred.

9.3 Subscription or Meal Plan Orders

If Hangry Joe's offers subscription or recurring meal plan services, cancellations must be submitted at least 72 hours before the next billing cycle to avoid being charged for the upcoming period. Refunds for already-charged subscription periods will be evaluated on a case-by-case basis.

10. Dispute Resolution Process

We always aim to resolve refund and order issues amicably and promptly. If you are not satisfied with our initial response to your refund request, we have a structured dispute resolution process in place.

10.1 Internal Review

If you disagree with our refund decision, you may request an internal review by emailing [email protected] with the subject line "Refund Dispute — [Your Order Number]". Please include any additional information or evidence that supports your position. A senior member of our customer support team will review the case within 5 business days and issue a final internal decision.

10.2 Consumer Protection Resources

If you remain unsatisfied after our internal review, you have the right to escalate your complaint to relevant consumer protection authorities, including:

• Federal Trade Commission (FTC): www.ftc.gov — for concerns related to unfair or deceptive trade practices under the FTC Act.
• Your State Attorney General's Office: Most U.S. states have consumer protection divisions that handle complaints related to food businesses and retail transactions.
• Better Business Bureau (BBB): www.bbb.org — for filing a business complaint and seeking mediation.
• California Residents: If you are a California resident, you may also have additional rights under the California Consumer Privacy Act (CCPA/CPRA) and may contact the California Attorney General's office.

10.3 Chargebacks

While you always have the right to contact your bank or credit card issuer to dispute a charge, we strongly encourage you to contact us first at [email protected]. Most issues can be resolved quickly and directly, often faster than the chargeback process. Initiating a chargeback before contacting us may delay your resolution. However, we will fully cooperate with any payment processor or financial institution investigating a legitimate dispute.

11. Fraudulent Refund Requests

Hangry Joe's takes the integrity of our refund process seriously. We reserve the right to decline refund requests that we reasonably believe to be fraudulent, abusive, or made in bad faith. This includes but is not limited to repeated refund requests without valid justification, claims that cannot be substantiated, and patterns of behavior that suggest misuse of our refund policy. Customers found to be engaging in refund fraud may be subject to account suspension and may be reported to relevant authorities in accordance with applicable law.

12. Changes to This Refund Policy

Hangry Joe's reserves the right to update, modify, or revise this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes to this policy constitutes your acceptance of the revised terms. For significant changes, we may notify customers via email or a prominent notice on our website.

13. Contact Information for Refund Requests

Our customer support team is ready to assist you with any refund-related questions or requests. You can reach us through the following channels:

This Refund Policy was last reviewed and updated on June 12, 2026. All terms are subject to applicable United States federal and state laws.